1. Introduction
Avesta AI Service is committed to protecting user privacy. This document explains
what information we collect, how we use it, and what measures we take to protect it.
This privacy policy is prepared in accordance with the laws of the Islamic Republic
of Iran and personal data protection regulations.
2. Information We Collect
We collect the following types of information:
2.1 Account Information
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Mobile phone number (for authentication)
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Language settings and user preferences
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Subscription and payment information
2.2 Usage Data
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Chat history with AI
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Uploaded files and images
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Time and number of requests
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AI models used
2.3 Technical Information
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IP address
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Browser and device type
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Operating system
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Cookie data and local preferences
3. How We Use Information
Collected information is used for the following purposes:
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Providing and improving AI services
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Authentication and account security
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Processing payments and managing subscriptions
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Sending important service notifications
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Analyzing and improving service performance
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Preventing fraud and abuse
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Complying with legal requirements
4. Encryption and Security
We implement the following security measures to protect your data:
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Data encryption in transit (TLS/SSL)
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Chat history encryption in database
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Secure algorithms for password storage
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Limited employee access to user data
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Continuous security monitoring
5. Information Sharing
We do not sell your personal information. Sharing occurs only in these cases:
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Service Providers: Technical partners for payment processing and infrastructure
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Legal Requirements: When requested by competent judicial authorities
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AI Models: Sending chat text to model APIs for processing
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Rights Protection: To prevent fraud or protect service security
6. Data Retention
Your data is retained as follows:
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Account information: Until account deletion request
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Chat history: Until user deletion or 90 days after account deletion
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Uploaded files: 30 days after upload
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Technical logs: 30 days
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Payment data: Per tax regulations (minimum 5 years)
7. User Rights
You have the following rights regarding your personal data:
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Access: Request a copy of your personal data
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Correction: Correct inaccurate information
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Deletion: Request deletion of personal data
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Portability: Receive data in readable format
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Objection: Object to processing for specific purposes
To exercise these rights, use the account settings section or support.
8. Cookies
We use cookies for the following purposes:
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Essential: Authentication and session security
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Preferences: Storing language and theme settings
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Analytics: Understanding service usage (anonymous)
9. Children
Avesta service is not designed for individuals under 13 years old. We do not
knowingly collect personal information from children under 13. Parents can
contact us to delete their children's information.
10. Changes to Privacy Policy
We may update this policy. Significant changes will be communicated via email
or service notification. The last update date is shown at the bottom of this page.
11. Contact Us
For privacy questions or personal data requests, please contact us through
the support section in the application.